SharePoint application management
Besides its usability, user acceptance of an application depends on its availability and performance. The more faults that arise or the slower an application performs, the less willing employees will be to use it. Besides error-free operation, the amount of help available for users will strongly affect how well the application is received by them.
This help can be provided by professionally organized application support. Any errors that arise can be quickly remedied with the aid of continuous system landscape monitoring and on-call assistance. Expert advisors and personal communications can offer users quick and straightforward assistance.
Remote operation models make it possible to also provide this kind of special expertise for operating SharePoint. This eases the workload of the customer’s own operations team, and this model also generally provides more cost-effective, specialized services – or a broader range of services – than the customer can achieve on his own. What’s more, this outsourcing also counters the increasing shortage of expert staff.
solutions direkt consultants excel in SharePoint application management:
- SharePoint topology design and farm configuration, excellent availability, backup and recovery
- Migrating and upgrading SharePoint environments
- Assisting with changes of hosting provider
- Defining SLAs and related reporting
- Governance advice – devising standards, guidelines, instructions and performance certificates
- Set-up/installation of SharePoint farms SharePoint application management for on-premises, hosting, cloud and hybrid models
Case study VIII:
Document management using SharePoint
solutions direkt helped a plastics manufacturer replace a Lotus Notes application for administering required quality documents (process descriptions, work instructions, etc.) by introducing a new application based on SharePoint 2013. This application can be used to create and process documents before they are submitted to a complex approval process. The key features of this solution are the search function for documents and associated documentation, the traceability of changes, the ability to reproduce previous versions, the scope of application and permissions, the translation function and multilingual features.
Case study IX:
Long-term support from our SharePoint experts
The customer in question has sharpened its focus on its core business and is now using IT as an internal service provider to support this. The vertical range of manufacture for IT was reduced as part of this move, and software updates, lifecycle management and applications support were outsourced. In order to ensure the central SharePoint landscape continued to be accessible without interruption and that users benefitted from comprehensive and professional support, the company sought a specialist partner to perform these tasks. solutions direkt is taking over these duties from the company’s IT and providing the entire application service for the SharePoint environment. Besides regular maintenance work, this also involves troubleshooting. solutions direkt assists users with any questions they have about SharePoint. It also plans and implements any adaptations or modifications to the platform that the customer requires.